On Site Mobile Technician.

Need a technician to come to you? No problem at all.

At Computer Troubleshooters Croydon, we recognise that keeping your business in business is our business. We offer a onsite-mobile service to all of our customers, and make being on time or early for our appointments a top priority.

Our onsite-mobile service can be booked for an appointment at anytime, 24 hours a day, 7 days a week.

However, as we are a family run business, our time outside of normal business hours is very valuable family time, this means that for appointments between 5pm in the afternoon and 9am in the morning and all weekend hours, our rates are higher than during normal business hours.

While visiting you onsite we provide the following services

  • New equipmentSales and installation. Data transfers from old to new systems
  • Hardware – Whether it is a Desktop, Laptop or any other technical device we do Installations, setups, repairs, routine maintenance and tune-ups.
  • Software – Advice, Licensing, installation, upgrades and troubleshooting.
  • Networks – Fixed and wireless, 3G, installation, support and troubleshooting.
  • Server networks – Design, installation, support and maintenance.
  • Email and internet – Setup, assistance and spam protection.
  • Security – Internet (virus/spyware/trojans/malware/Fake AFP) protection and removal.
  • Data protection – Backups, storage and data recovery.
  • Web – Website Design and hosting.
  • Mobile email and apps – Android, iphone, Windows mobile and Blackberry setups and maintenance.

Typically we charge a call out fee in addition to our standard labour rates for most services. However sometimes the callout fee will be waived under some circumstances, like followups or for long visits.

We try hard to keep all our clients and suppliers within a small geographic area so we can minimise the response time to any urgent requests you may have. So if you call needing urgent assistance we are unlikely to be very far away.

For a On Site Mobile Computer Technician to visit you, standard Call out rates apply throughout the areas of Chirnside Park, Coldstream, Croydon, Lilydale, Mooroolbark, Mt Evelyn, and Wonga Park. For call outs further afield, higher than standard Call out rates may apply.

For followup visits that are directly related to a recent previous Call out, the Call out rate may be varied or waived depending on individual circumstances.

After hours Call out is available after 5pm weekdays and on weekends, subject to technician availability. Pre booking much appreciated. The Call out rate will remain the same for After hours Call outs, however the charge per half hour is increased.