Frequently Asked Questions

Here are just some of the more frequently asked questions – hope it helps. If not, send us an email, and we’re more than happy to answer your query.

Do I need to make an appointment?

Yes, an appointment is necessary. Due to COVID we need to manage the number of people in our reception area, this is best done by scheduling an appointment to drop off your troublesome technology. Typically, appointments are available for Monday to Friday, 9am to 5pm. If those hours are not convenient, we can find a time that suits. We are completely flexible with this, we live locally, so it is not a hassle to meet you outside of our stated trading hours.

Do your technicians visit homes and businesses?

Yes, we can come out on site to your office or home. We visit many clients in the following suburbs; Chirnside Park, Wonga Park, Croydon, Croydon Hills, Croydon North, Ringwood, Lilydale, Coldstream, Yarra Valley, Healesville, Yarra Glen, Mt Evelyn, Bayswater, Kilsyth and Montrose. Essentially the Maroondah and Yarra Ranges Shires.

Do you look after business IT?

Yes, many local businesses trust Computer Troubleshooters Croydon with their IT needs. We can scale our IT offering from a medium sized multi site business down to a business operating out of the family home.

We offer a broad range of services for business. Many of our clients are home businesses, which is why we look after business IT and residential IT, as there can be some overlap.

Can you help me with my Apple Mac?

Yes we have repaired and worked on Apple iMacs, Macbooks, ipads and iphones. Regardless of which idevice you have we can diagnose and recommend the right repair solution for you.

Is there something I can do to stop my computer breaking down?

To keep your computer at its optimum health it is advised to make sure you have a strong antivirus product installed, and keep your computer software up to date. For most operating systems, the computer does need to be rebooted – so from time to time you should perform a reboot.

A good way to manage your computer is with a Protection Plan. This covers your antivirus and a tool that sits on your computer and monitors the health of your computer. It monitors that software updates occur, can detect hardware issues with your computer. This will then send us an alert to the problem. We would then contact you to see if you would like the problem fixed.

The benefit of this is, that you can fix a small problem relatively cheaply, rather than waiting for the hard drive to actually fail – which leads to a costly repair and a lot of downtime.

How long will my repair take?

Well that does depend on the nature of the repair. We endeavour to have the diagnosis complete within 24-48 hours. Dependent on the repair or service required it can be less than this.

Should I repair or replace my computer?

If you are currently running Windows XP, Windows Vista or Windows 7 as an operating system, then you should look to replace your computer. If your computer is over 5 years old, and was a consumer model – then it’s probably time for a new machine.

For all other technology, we recommend a full diagnosis, then we can advise you on the best course of action for your technology needs. Sometimes, we will give you a few options. This is often when the cost of repairing versus the cost of replacement is close, or the age of your equipment is such that you should be planning for the replacement in the next 6-12 months. You can then make that decision based on facts and actual costs. As is often the case, the physical computer is not worth a lot of money. The value of the computer is contained within the purpose that the computer is used for, your data (files and photos), and the downtime and inconvenience being without a computer costs you.

Do you fix laptops?

Absolutely, we make repairs to all brands of laptops. We replace screens, and any other part of the laptop that requires repair.

I think my computer has a virus, can you help?

Yes, we remove viruses and other nasties from your computer. We also sell internet security software, so once your computer is clean of viruses, you can protect your computer from re-infection.

Can you assist with data recovery?

We can help you with your data recovery needs. Whether it be from a dead hard drive, USB stick, or camera.

Do you sell new computers?

Yes, we sell new laptops, desktops and All in One computers. Give us a call, so we can chat about what you are using the computer for, and we’ll then recommend the best one for you.

All our computers sold are fully configured, so when you take it home it is ready to use. We can assist with data recovery from your old computer to the new one, as well as installing other software.

When buying a computer from us, we include a one year subscription to our Total Protection Plan. This provides your antivirus, and monitors the health of your new computer. This checks for any potential problems, which can be quickly remedied under warranty. Also for the life of your PC you can bring it in for a free annual check up. We’ll run a diagnostic on your computer to determine if there are any issues which require attention.

Do you build computers?

No, we don’t build computers.  Gone are the days of cobbling together a PC from a random selection of parts that you’d find at your local swap meet. Although fun as this was, the outcome is not always predictable, has warranty issues, and with software updates so frequent makes management of these PC’s difficult. As a consumer we buy pre-assembled cars, refrigerators and washing machines. Your computer is no different.

Buying a branded, pre-assembled PC guarrantees that all parts and software in the PC has been tested to work together, and only one supplier to negotiate with when it comes to warranty. We rely on computers so much in our daily lives, it is not worth the short term gain of a cheaper computer, over the long term hassle of parts failure or incompatibility.

Do you sell second hand computers?

No, we don’t sell second hand computers. We are not a registered second hand dealer. Our recommendation is always for a new computer to be purchased, so you can make best use of the new pc warranty, and the lastest hardware runs the lastest software.

Do you do Insurance reports?

Yes, we can quote and make a report for your insurance provider. We can even email the report direct to your insurance provider.

My friend (who is good with computers) has diagnosed the problem - so I don't think I need a diagnosis.

We can’t vouch for the technical expertise of your friends or relatives, the fact that they have “diagnosed” the problem yet cant actually fix it for you, I think is a good indicator of their technical skill. Often “diagnosis” is confused with the symptoms, and not the actual root cause of the problem. So although we do appreciate you letting us know the symptoms and any odd behavoiur your technology is exhibiting, our experience technicians will do a thorough diagnosis and find why your computer is behaving as it is, and then offer the best solution to the problem.

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