Josh brought in his mum’s Toshiba Satellite Laptop into our service centre, for a quote to repair. They had been having trouble with it for some time. When they plug the power adapter into the laptop, they had to wiggle it around, and hold it in the right position (imagine tongue out, fingers crossed and wind blowing in the right direction), for the laptop to receive power. They had had enough of this and brought it in for us to quote a repair. From the behaviour Josh was describing it was looking like a DC line in problem (possibly a bent pin or loose connection), or an issue with the power adapter plug.
On closer inspection of the laptop, it was evident this laptop had had a bit of tumble at some stage. Both hinges were damaged. The right hand hinge more so than the left. The hinge was so badly damaged that when the laptop lid opened and closed the internal cover would lift, and not sit properly.
Before quoting any repairs, we like to do a thorough check of all major aspects of the device we are working on. As there is no point in replacing one part, only to discover there are other issues to be fixed either immediately or in the near future.
First we tested the power adapter, it failed its diagnostic test. We managed to power on the laptop. The LCD screen had a large blueish blemish on the bottom third of the screen – so it also failed its test. We tested the hard drive, and it failed 2 of the 3 standard tests. The drive was beginning to show signs that it was failing. We could see data on the hard drive – which was a bit of positive news amongst the story of gloom. Though the disk was heavily infected with malware and viruses.
Although this laptop could be repaired. Due to its age, the extent of the repairs, and cost it really wouldn’t be worth fixing. As you’d be spending close to the price of a new laptop fixing an old one – and at the end of the day it would still be an old laptop. In this instance it is best to replace the laptop with a new one, and transfer files (photos, emails etc). Recommend a HP 450 Probook for Josh’s mum.